VANGUARD BUILT · UPDATED 11 SEPTEMBER 2026

Refunds and cancellations

Fair treatment when plans change.

Website enquiries

This website does not take payments. Submitting an enquiry or uploading tender documents does not itself authorise a charge or commit you to building work.

Project payments and cancellation

Any paid work, quotation fee or deposit must be agreed separately. Payment arrangements and cancellation processes will be set out in the relevant project agreement, subject to applicable law. If you wish to cancel, contact us promptly with your project details. Any applicable cooling-off rights remain available. Any proposed deduction or charge must have a lawful basis; this page does not impose a blanket cancellation fee or make deposits automatically non-refundable.

Problems with services

Australian Consumer Law guarantees and applicable statutory building warranties are not excluded by this policy or a project contract. Where services fail to meet applicable consumer guarantees, you may be entitled to a remedy such as rectification, cancellation, a refund or compensation, depending on the circumstances. We do not apply a “no refunds” rule.

Requesting help

Contact info@vanguardbuilt.net or 0416 571 408 with your project reference, the problem and the outcome you are seeking. Provide only relevant supporting information. We will assess the request against your agreement and legal rights.

For independent information, see the ACCC’s consumer remedies guidance and NSW building contract guidance.